Nova pieces are made in limited quantities, so to keep the standard high for every customer, returns are accepted under the following conditions:

• Returns must be requested within 14 days of your order arriving.
• Items must be unworn, unwashed, and in original condition.
• All tags, bags, and packaging included.
• No perfume, makeup, stretching or missing sequins.

To protect hygiene and product quality, the following cannot be returned:

• Bikini tops
• Socks
• Jock straps
• Sale items or samples
• Custom sizing or special-order pieces
• Gift cards

Email returns@nowyounova.com with your order number, the item, and whether you'd like a refund, exchange, or store credit.You'll hear back within 1–2 business days with instructions on sending your item back.

Return shipping is the customer's responsibility, unless the item arrived faulty or incorrect (see below).

• Please use a tracked service — Nova can't refund items lost in transit.
• Pack items securely to protect the sequins during transport. FoldBe mindful when folding your item not to bend sequins.
• For your return postal address, please email returns@nowyounova.com and we'll confirm where to send your item.
• International returns are at the cost of the sender.

• Once your return is received and checked, your refund goes back to your original payment method.
• Allow 5–7 business days for your bank or payment provider to process it.
• If a return isn't approved, we'll be in touch with the reason and your options.

• Want a different size or colour? Email us and we'll confirm availability.
• If your item isn't available for exchange, we're happy to offer **store credit** instead, valid for 12
  months.
  

Quality is central to Nova. If your item arrives damaged or incorrect, contact us within 48 hours so we can put it right — quickly, and at no cost to you.

Thank you for supporting our small business.
x Hannah